Frequently Asked Questions
Welcome to our FAQ page! Here you’ll find answers to common questions about our products, policies, and processes. From shipping and returns to the care of your handcrafted dice, we've got you covered. If you don’t see what you’re looking for, feel free to reach out—we’re happy to help!
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Who are you?
Hey there, we're two passionate gamers who decided to try to make our love of hand crafted items something we could share with everyone. We love creating and designing things that can improve your tabletop gaming experience!
How long will I need to wait for my order?
Processing an order typically takes 1-3 business days as we carefully prepare your items for shipping. Once your order is shipped, the arrival time will depend on the shipping method you select during checkout. You’ll receive a tracking number once your order is on its way so you can stay updated on its progress.
What is your return policy?
For any issues with an order please reach out to us at support@luckyrabbitdice.com within 14 days of receiving your product. Some items are ineligible for a refund, for more information visit our refund policy page here.
What do you mean when you say hand crafted?
Please, allow us to elaborate on what we mean by handcraft: our dice are all 3d modeled by us, 3d printed by us; we make our own molds, and we hand pour the epoxy resin, polish the dice, and paint the numbers ourselves. Anything resin based is done from start to finish by hand. We also sew our own dice bags, which are not resin based.
Why do some dice look different in certain pictures?
Due to differences in lighting and the device or screen on which the images are viewed, the colors and details of our dice may appear slightly different in person. We make every effort to accurately represent colors when taking photos, and try to include multiple options to give a good sense of what the product looks like. Additionally, because each set of dice is handcrafted, no two are exactly alike, making each piece truly unique. These variations are a natural part of the handmade process and add to the charm and individuality of our products.
Why do you include 2d20s in most of your sets?
We include 2 d20s in most of our sets because, in our own gaming experiences, there have always been moments when having a second d20 comes in handy. Whether it’s for advantage rolls, disadvantage rolls, or just speeding up gameplay, an extra d20 is always useful at the table. It’s our way of making sure you’re ready for whatever the game throws at you!
Question not answered here?
Reach out to us directly by email so answer any questions you may have.